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Knowledge exploration and exploitation: The impacts of psychological climate and knowledge management system access

Durcikova, A and Fadel, KJ and Butler, BS and Galletta, DF (2011) Knowledge exploration and exploitation: The impacts of psychological climate and knowledge management system access. Information Systems Research, 22 (4). 855 - 866. ISSN 1047-7047

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Abstract

Firms need to balance efficiency gains obtained through exploiting existing knowledge assets with long-term Fcompetitive viability achieved through exploring new knowledge resources. Because the use of knowledge management systems (KMSs) continues to expand, understanding how these systems affect exploration and exploitation practices at the individual level is important to advance both knowledge management theory and practice. This study reports the results of a multi-industry survey investigating how psychological climate and KMS access influence solution reuse (exploitation) and solution innovation (exploration) in the context of technical support work. Our results show that KMS access does not directly determine solution innovation or solution reuse. Instead, KMS access strengthens the positive relationship between a climate for innovation and solution innovation and reverses the positive relationship between a climate for autonomy and solution innovation. The implications for knowledge management research and practice are discussed. © 2011 INFORMS.


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Details

Item Type: Article
Status: Published
Creators/Authors:
CreatorsEmailPitt UsernameORCID
Durcikova, A
Fadel, KJ
Butler, BS
Galletta, DFGALLETTA@pitt.eduGALLETTA
Date: 1 January 2011
Date Type: Publication
Journal or Publication Title: Information Systems Research
Volume: 22
Number: 4
Page Range: 855 - 866
DOI or Unique Handle: 10.1287/isre.1100.0286
Schools and Programs: College of Business Administration > Business Administration
Refereed: Yes
ISSN: 1047-7047
Date Deposited: 27 Aug 2012 19:37
Last Modified: 02 Feb 2019 15:55
URI: http://d-scholarship.pitt.edu/id/eprint/13747

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