Link to the University of Pittsburgh Homepage
Link to the University Library System Homepage Link to the Contact Us Form

Building systems that users want to use

Malhotra, Y and Galletta, DF (2004) Building systems that users want to use. Communications of the ACM, 47 (12). 88 - 94. ISSN 0001-0782

[img] Plain Text (licence)
Available under License : See the attached license file.

Download (1kB)


User's commitment to the success of information technology (IT) systems is discussed. IT practitioners are demonstrating the increased awareness of the importance of user behavioral issues to business performance. The productivity of IT at macro-level is dependent on the commitment of users. User commitment and motivation are critical not only for adoption of new information and communication technologies but also for their sustained use.


Social Networking:
Share |


Item Type: Article
Status: Published
CreatorsEmailPitt UsernameORCID
Malhotra, Y
Date: 1 December 2004
Date Type: Publication
Journal or Publication Title: Communications of the ACM
Volume: 47
Number: 12
Page Range: 88 - 94
DOI or Unique Handle: 10.1145/1035134.1035139
Schools and Programs: College of Business Administration > Business Administration
Refereed: Yes
ISSN: 0001-0782
Article Type: Review
Date Deposited: 13 Sep 2012 14:41
Last Modified: 02 Feb 2019 15:55


Monthly Views for the past 3 years

Plum Analytics

Actions (login required)

View Item View Item