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Building systems that users want to use

Malhotra, Y and Galletta, DF (2004) Building systems that users want to use. Communications of the ACM, 47 (12). 88 - 94. ISSN 0001-0782

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Abstract

User's commitment to the success of information technology (IT) systems is discussed. IT practitioners are demonstrating the increased awareness of the importance of user behavioral issues to business performance. The productivity of IT at macro-level is dependent on the commitment of users. User commitment and motivation are critical not only for adoption of new information and communication technologies but also for their sustained use.


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Details

Item Type: Article
Status: Published
Creators/Authors:
CreatorsEmailPitt UsernameORCID
Malhotra, Y
Galletta, DFGALLETTA@pitt.eduGALLETTA
Date: 1 December 2004
Date Type: Publication
Journal or Publication Title: Communications of the ACM
Volume: 47
Number: 12
Page Range: 88 - 94
DOI or Unique Handle: 10.1145/1035134.1035139
Schools and Programs: College of Business Administration > Business Administration
Refereed: Yes
ISSN: 0001-0782
Article Type: Review
Date Deposited: 13 Sep 2012 14:41
Last Modified: 02 Feb 2019 15:55
URI: http://d-scholarship.pitt.edu/id/eprint/13918

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