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A model of end-user computing policy. Context, process, content and compliance

Galletta, DF and Hufnagel, EM (1992) A model of end-user computing policy. Context, process, content and compliance. Information and Management, 22 (1). 1 - 18. ISSN 0378-7206

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One factor that has been cited as key to successful end-user computing (EUC) management is a formalized policy statement that defines the limits of users' discretion. In this paper, a model of EUC policy is developed as a mechanism for examining relationships between organizational context, the process by which EUC policy is developed and administered, and the content of resulting policy statements. Organizational compliance is introduced as an important outcome measure in the model. A mail survey of MIS executives in 107 Fortune 1000 companies provides preliminary support for this contingency theory of EUC policy compliance. The results suggest that firms which are procedurally bureaucratic are most likely to develop comprehensive and restrictive EUC policy statements. Organizational compliance levels were reported to be highest in companies with both comprehensive and restrictive EUC policy statements and formal mechanisms for monitoring compliance. © 1992.


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Item Type: Article
Status: Published
CreatorsEmailPitt UsernameORCID
Hufnagel, EM
Date: 1 January 1992
Date Type: Publication
Journal or Publication Title: Information and Management
Volume: 22
Number: 1
Page Range: 1 - 18
DOI or Unique Handle: 10.1016/0378-7206(92)90002-w
Schools and Programs: Joseph M. Katz Graduate School of Business > Business Administration
Refereed: Yes
ISSN: 0378-7206
Date Deposited: 19 Sep 2012 22:54
Last Modified: 02 Feb 2019 14:56


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