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Some Cautions on the Measurement of User Information Satisfaction

Galletta, DF and Lederer, AL (1989) Some Cautions on the Measurement of User Information Satisfaction. Decision Sciences, 20 (3). 419 - 434. ISSN 0011-7315

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User information satisfaction (UIS) is important because of its potential effects on MIS department goals, quality of user work life, and extent of voluntary usage of systems. Reliable measurement of UIS is important for providing evaluative information for both researchers and practitioners. This study used 92 managers and executives as subjects to compare the test/retest reliability of a widely used, 13‐scale UIS instrument together with four summary questions under experimental and control conditions. The summary questions behaved more reliably than the detailed questions for all groups, perhaps because of problems with scale units and origins and with item heterogeneity. This suggests that researchers need more reliable measures of UIS and that practitioners need to exercise caution when collecting and interpreting UIS scores. Copyright © 1989, Wiley Blackwell. All rights reserved


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Item Type: Article
Status: Published
CreatorsEmailPitt UsernameORCID
Lederer, AL
Date: 1 January 1989
Date Type: Publication
Journal or Publication Title: Decision Sciences
Volume: 20
Number: 3
Page Range: 419 - 434
DOI or Unique Handle: 10.1111/j.1540-5915.1989.tb01558.x
Schools and Programs: Joseph M. Katz Graduate School of Business > Business Administration
Refereed: Yes
ISSN: 0011-7315
Date Deposited: 19 Sep 2012 22:44
Last Modified: 02 Feb 2019 15:57


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