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User Services Task Force Documents: University Library System, University of Pittsburgh

Calhoun, Karen and Arroyo-Ramirez, Elvia M. and Card, Heidi and Neuman, Susan (2012) User Services Task Force Documents: University Library System, University of Pittsburgh. (Unpublished)

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PDF (ULS User Services Task Force Charge and Roster)
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PDF (Report on Pre-Task Force Internal Focus Groups Arroyo-Ramirez Card)
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PDF (User Services Future Search Findings Report Arroyo-Ramirez)
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PDF (Report on Space Redesign Neuman - First of Two)
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PDF (Report on Space Redesign Neuman - Second of Two)
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PDF (USTF Strategic Options Analysis )
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PDF (Position Description Framework Liaison Librarian)
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PDF (Position Description Framework Single Service Desk)
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PDF (Report on Internal Focus Groups - Position Description Frameworks Arroyo-Ramirez)
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PDF (Concept Team - Internal and External Communications Plan)
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PDF (Concept Team Internal Communications Timeline)
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PDF (Concept Team Internal Stakeholders - Communications)
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PDF (Concluding the Task Force Work)
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Abstract

These documents provide a record of the work of the ULS User Services Task Force, which worked from September 2011 to April 2012 to develop a plan and implementation materials for the redesign of library public services. Pre-TF work included several internal focus groups to gather input. The TF completed an environmental scan, established a design for future services, and recommended strategic options for revitalized services as input to the FY13 Planning Task Force. Two subgroups worked as transition teams to (1) draft Position Description Frameworks for liaison librarians and single service desk staff and (2) develop internal and external communications materials for rolling out the newly designed service unit, called Research and Educational Support (RES). Additional documents (e.g., meeting agendas, presentations, and more) may be accessed via the library's internal site, Behind the Scenes, at http://bts.library.pitt.edu.


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Details

Item Type: Other
Status: Unpublished
Creators/Authors:
CreatorsEmailPitt UsernameORCID
Calhoun, Karenksc34@pitt.eduKSC34
Arroyo-Ramirez, Elvia M.
Card, Heidihrc5@pitt.eduHRC5
Neuman, Susansgn@pitt.eduSGN
Date: 30 April 2012
Date Type: Publication
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Institution: University of Pittsburgh
Schools and Programs: University libraries > University Library System
Refereed: No
Related URLs:
Date Deposited: 19 Oct 2012 18:21
Last Modified: 25 Aug 2017 05:06
URI: http://d-scholarship.pitt.edu/id/eprint/15984

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