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When privacy and utility are in harmony: Towards better design of presence technologies

Biehl, JT and Rieffel, EG and Lee, AJ (2013) When privacy and utility are in harmony: Towards better design of presence technologies. Personal and Ubiquitous Computing, 17 (3). 503 - 518. ISSN 1617-4909

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Presence systems are valuable in supporting workplace communication and collaboration. These systems are effective, however, only if they are widely adopted and candidly used. User perceptions of the utility of the information being shared and their comfort in sharing such information strongly impact both adoption and use. This paper describes the results of a survey of user preferences regarding comfort with and utility of sharing presence data in the workplace; the effects of sampling frequency, fidelity, and aggregation; and design implications of these results. We present new results that extend some past findings and challenge others. We contribute new insights that inform the design of workplace presence technologies to increase both the utility and adoption of these systems. © 2012 Springer-Verlag London Limited.


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Item Type: Article
Status: Published
CreatorsEmailPitt UsernameORCID
Biehl, JTBIEHL@pitt.eduBIEHL0000-0002-3878-5208
Rieffel, EG
Lee, AJadamlee@pitt.eduADAMLEE
Date: 1 March 2013
Date Type: Publication
Journal or Publication Title: Personal and Ubiquitous Computing
Volume: 17
Number: 3
Page Range: 503 - 518
DOI or Unique Handle: 10.1007/s00779-012-0504-7
Schools and Programs: Dietrich School of Arts and Sciences > Computer Science
Refereed: Yes
ISSN: 1617-4909
Date Deposited: 16 Nov 2012 21:30
Last Modified: 06 Mar 2020 19:55


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