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Combining discrete event simulation modeling and "transforming care at the beside" methodology to improve the surgical patient experience

Jozefiak, Jennifer C. (2013) Combining discrete event simulation modeling and "transforming care at the beside" methodology to improve the surgical patient experience. Master Essay, University of Pittsburgh.

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Abstract

A case study of a process redesign at UPMC Shadyside Hospital that combines engineering concepts with an emphasis on discrete event simulation modeling, with the existing hospital process improvement methodology, Transforming Care at the Bedside. The process in question is the surgical patient arrival and transport process, which begins in the surgical family lounge and ends in the pre-operative preparation unit. The current process design is perceived as the most efficient, but tends to be focused on the operational needs of the hospital, rather than the needs of the patient. The objective of the project is to design a new process to position the organization in a favorable position in terms of patient satisfaction and patient experience measures, without a significant increase in resource costs. Process alternatives are examined considering both efficiency and the degree of patient centeredness. A set of recommendations with a proposed implementation plan is the objective of the project. The case study has the potential to have an impact on public health by influencing the quality improvement work at other hospitals to shift the United States healthcare system from a volume-based to a value-based system.


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Details

Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
Creators/Authors:
CreatorsEmailPitt UsernameORCID
Jozefiak, Jennifer C.
Contributors:
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairChhatwal, Jagpreetchhatwal@pitt.eduCHHATWALUNSPECIFIED
Committee MemberVidic, Natasa S.nav9@pitt.eduNAV9UNSPECIFIED
Committee MemberGrace, Michael A.gracema@upmc.eduUNSPECIFIEDUNSPECIFIED
Date: April 2013
Date Type: Publication
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Publisher: University of Pittsburgh
Institution: University of Pittsburgh
Schools and Programs: Graduate School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Date Deposited: 06 May 2015 14:35
Last Modified: 16 Apr 2018 20:55
URI: http://d-scholarship.pitt.edu/id/eprint/18548

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