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Delivering change: comparing reform at the French and German post offices

Grafos, Harrison D. (2013) Delivering change: comparing reform at the French and German post offices. Doctoral Dissertation, University of Pittsburgh. (Unpublished)

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This study, using historical explanatory methods, compares two cases of large-scale reform at the French and German post offices. First, what were the causes, patterns, and consequences of change in these post offices? More broadly, how can their patterns of reform shed light on administrative reform? These research questions arise not only from particular organizational realities (financial losses and technological change), but also from shifts in administrative to managerial styles within these organizations, a growing market emphasis, and the rise of New Public Management (NPM). As markets were presumed to be good, privatization (and its business-like components) became an acceptable vehicle of reform; where privatization was not feasible, corporatization was. Here I seek to better understand how the NPM zeitgeist and its related influences led to reform in the two cases (the French post office’s corporatization and the German post office’s partial privatization). In particular, how were these ideas translated into action within the organizations? Finally, I compare the patterns of reform constraints, methods, and outputs at the post offices in order to offer insights for policy-makers and public managers.


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Item Type: University of Pittsburgh ETD
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Grafos, Harrison D.hdg4@pitt.eduHDG4
ETD Committee:
TitleMemberEmail AddressPitt UsernameORCID
Committee ChairPeters, B. Guybgpeters@pitt.eduBGPETERS
Committee MemberBan, Carolyncban@pitt.eduCBAN
Committee MemberSbragia, Alberta M.sbragia@pitt.eduSBRAGIA
Committee MemberStaniland, Martinmstan@pitt.eduMSTAN
Date: 25 September 2013
Date Type: Publication
Defense Date: 13 June 2013
Approval Date: 25 September 2013
Submission Date: 30 August 2013
Access Restriction: 5 year -- Restrict access to University of Pittsburgh for a period of 5 years.
Number of Pages: 171
Institution: University of Pittsburgh
Schools and Programs: Graduate School of Public and International Affairs > Public and International Affairs
Degree: PhD - Doctor of Philosophy
Thesis Type: Doctoral Dissertation
Refereed: Yes
Uncontrolled Keywords: public administration, public management, New Public Management, privatization, organizational change, postal service, France, Germany
Date Deposited: 25 Sep 2013 18:21
Last Modified: 25 Sep 2018 05:15


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