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Emotion Work and the Rationalization of a Mental Health Institution

Plummer, Samantha (2014) Emotion Work and the Rationalization of a Mental Health Institution. Master's Thesis, University of Pittsburgh. (Unpublished)

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This thesis examines how the rational reorganization of a mental health institution following a merger affected long-term employees and shaped their practice of emotion work. Studies of emotion work have typically presented coercion and enjoyment as zero-sum. This paper argues that coercion and enjoyment are not poles of a single continuum, but in fact represent different dimensions of emotion work. Through semi-structured interviews with eight long-term employees, this study found that as an organization of custodial care grows increasingly coercive, emotion work can become more apparently enjoyable as a site of refuge and resistance. Furthermore, workers can feel pleasure from not only resisting rationalized norms of emotion work, but also from accommodating them.


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Item Type: University of Pittsburgh ETD
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Plummer, Samanthassp19@pitt.eduSSP19
ETD Committee:
TitleMemberEmail AddressPitt UsernameORCID
Committee ChairBrush, Lisalbrush@pitt.eduLBRUSH
Committee MemberBamyeh, MohammedMAB205@pitt.eduMAB205
Committee MemberDuck, Waverlywod1@pitt.eduWOD1
Date: 27 January 2014
Date Type: Publication
Defense Date: 26 November 2013
Approval Date: 27 January 2014
Submission Date: 3 December 2013
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Number of Pages: 66
Institution: University of Pittsburgh
Schools and Programs: Dietrich School of Arts and Sciences > Sociology
Degree: MA - Master of Arts
Thesis Type: Master's Thesis
Refereed: Yes
Uncontrolled Keywords: Emotion work, Rationalization, Discipline, Mental Health
Additional Information: This is my revised thesis, including the word "the" on the title page.
Date Deposited: 27 Jan 2014 16:14
Last Modified: 15 Nov 2016 14:16


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