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Developing Design Interventions for Cyberbullying: A Narrative-Based Participatory Approach.

Bowler, Leanne and Mattern, Eleanor and Knobel, Cory (2014) Developing Design Interventions for Cyberbullying: A Narrative-Based Participatory Approach. In: iConference 2014, 04 March 2014 - 07 March 2014, Berlin, Germany.

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This paper presents a user-generated framework for designing affordances that would counter acts of cyberbullying on social media sites. To do so, we used narrative inquiry as a research methodology, which allowed our two focus groups – one composed of teens and the other of undergraduate students – to map out a cyberbullying story and overlay it with a set of design recommendations that, in their view, might alleviate mean and cruel behavior online. Four “cyberbullying stories” were constructed by the participants, each one revealing two sub-plots – the story that “is” (as perceived by these participants) and the story that “could be” (if certain design interventions were to be embedded in social media). In this paper, we describe seven emergent design themes evident in the participants’ design recommendations for social media: design for reflection, design for consequence, design for empathy, design for personal empowerment, design for fear, design for attention, and design for control and suppression.


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Item Type: Conference or Workshop Item (Paper)
Status: Published
CreatorsEmailPitt UsernameORCID
Bowler, Leannelbowler@pitt.eduLBOWLER
Mattern, Eleanoremm100@pitt.eduEMM1000000-0002-0421-0983
Knobel, Cory
Date: March 2014
Date Type: Publication
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Journal or Publication Title: iConference 2014 Proceedings. Breaking Down Walls: Culture, Context, Computing
Event Title: iConference 2014
Event Dates: 04 March 2014 - 07 March 2014
Event Type: Conference
DOI or Unique Handle: 10.9776/14010
Institution: University of Pittsburgh
Schools and Programs: School of Information Sciences > Library and Information Science
Refereed: Yes
Uncontrolled Keywords: social, computing, cyberbullying, design, interventions, values, in, design, participatory, design, narrative, inquiry
ISBN: 978-0-9884900-1-7
ISSN: 2325-6850
EditorsEmailPitt UsernameORCID
Official URL:
Related URLs:
Additional Information: Winner of the 2014 Lee Dirks Best Paper Award
Date Deposited: 23 Jun 2014 21:16
Last Modified: 02 May 2018 12:55


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