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Improving a healthcare organization through leadership rounding

Sciullo, Margherita (2015) Improving a healthcare organization through leadership rounding. Master Essay, University of Pittsburgh.

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Effective leadership in healthcare has a direct impact on patient safety and only leaders can successfully direct efforts in their health care organizations to foster the culture and commitment required to address the underlying systems that causes medical errors and harm to patients. Leadership rounding is when executives and managers purposefully walk through their organizations talking to staff members and patients while gathering actionable data. It allows leaders to gain exposure to the day-to-day environment of the hospital while also demonstrating to patients and staff that their experience is valued at the highest levels of the organization. The Public Health relevance of leadership rounding is that healthcare facilities need to be as responsive as possible to the needs of the communities that they serve. Rounding is a great way to make sure that the actions of the staff are as closely aligned with the goals of management, which should be congruent with the needs of the community. Leadership rounding has a public health significance because according to the Institute for Healthcare Improvement, leadership rounding is one of the key elements in engaging staff in meaningful efforts to improve health care delivery. Rounding has the potential to uncover issues that may otherwise have been invisible. Engaging staff enhances coordination of care and ultimately improves patient safety. The University of Pittsburgh Medical Center (UPMC) introduced a system wide initiative to implement leadership rounding. Two organizations within the system, UPMC Passavant and UPMC CancerCenter, have created their own rounding programs that proved to be beneficial especially in the areas of employee engagement, satisfaction, and patient safety. Their processes, tools and methods used, and outcomes will be further discussed.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Sciullo, Margherita
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairCastle, Nicholascastlen@pitt.eduCASTLENUNSPECIFIED
Committee MemberMartinson, Jeremy Jjmartins@pitt.eduJMARTINSUNSPECIFIED
Committee MemberKassab, Kellykassabkj@upmc.eduUNSPECIFIEDUNSPECIFIED
Date: April 2015
Date Type: Publication
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Publisher: University of Pittsburgh
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Date Deposited: 19 Oct 2015 16:11
Last Modified: 30 Sep 2023 11:55

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