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An Empirical Model of Cultural Factors on Trust in Automation

Chien, Shih-Yi and Lewis, Michael and Semnani-Azad, Zhaleh and Sycara, Katia (2014) An Empirical Model of Cultural Factors on Trust in Automation. In: UNSPECIFIED.

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<jats:p> Trust is conceived to be an important factor mediating an individual’s reliance on automation. Studies have shown individual and cultural differences as well as tasking context significantly affect an individual’s development of trust behaviors. This paper reports preliminary progress in developing a psychometrically grounded subjective measure of trust in automation. A total of 110 items from 8 existing instruments were considered for inclusion in this instrument using Amazon Mechanical Turk to supply samples. Exploratory factor analysis was performed to determine the dimensionality of the data, with 42 items selected for continued refinement. Our proposed model comprises 3 main constructs (performance expectancy, process transparency, and purpose influence) along with 3 types of moderators (cultural-technological contexts, individual, and cultural differences). </jats:p>


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Item Type: Conference or Workshop Item (UNSPECIFIED)
Status: Published
CreatorsEmailPitt UsernameORCID
Chien, Shih-Yi
Lewis, Michael
Semnani-Azad, Zhaleh
Sycara, Katia
Date: September 2014
Date Type: Publication
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Journal or Publication Title: Proceedings of the Human Factors and Ergonomics Society Annual Meeting
Volume: 58
Number: 1
Publisher: SAGE Publications
Page Range: 859 - 863
Event Type: Conference
DOI or Unique Handle: 10.1177/1541931214581181
Institution: University of Pittsburgh
Schools and Programs: School of Information Sciences > Information Science
Refereed: Yes
ISSN: 2169-5067
Date Deposited: 08 Jun 2015 19:02
Last Modified: 16 May 2021 14:55


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