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Using participatory design and visual narrative inquiry to investigate researchers’ data challenges and recommendations for library research data services

Mattern, E and Jeng, W and He, D and Lyon, L and Brenner, A (2015) Using participatory design and visual narrative inquiry to investigate researchers’ data challenges and recommendations for library research data services. Program, 49 (4). 408 - 423. ISSN 0033-0337

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Abstract

© 2015, Emerald Group Publishing Limited. Purpose – The purpose of this paper is to report on an information gathering study on users’ research data-related challenges and proposals for library research data services (RDS). This study probes how early career researchers visually conceptualize the research process in their disciplines, their self-reported research data challenges, and their recommendations for library RDS. Design/methodology/approach – Two focus group sessions were undertaken with a total of eight early career researchers. Adopting the visual narrative inquiry method, the participants were asked to sketch the general research process in their domain. The individuals’ illustrations of the research process were then used as the basis for reflecting on their data-related needs and potential RDS that would assist them during the research process. Findings – Participants presented a research process that was more personal and, in most cases, more imperfect than the research lifecycle models that academic libraries are increasingly using for RDS development and communication. The authors present their data-related challenges, which included data access barriers, low knowledge of best practices for research data management, the need for a deeper understanding of post-publication impact, and inconsistent awareness of existing library and institution RDS. The authors outline RDS recommendations that participants proposed, which included a web-based tools, customized training sessions, and “distilled” guides to research data best practices. Practical implications – The study flagged users’ gaps in understandings of existing library and institutional RDS, suggesting that there may be an opportunity to engage users in the design of communications plans for services. The findings from this user study will inform the development of RDS at the institution. Originality/value – This paper puts forth a methodological approach that academic libraries can adapt for understanding users’ needs and user-generated design solutions.


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Details

Item Type: Article
Status: Published
Creators/Authors:
CreatorsEmailPitt UsernameORCID
Mattern, Eemm100@pitt.eduEMM1000000-0002-0421-0983
Jeng, Wwej9@pitt.eduWEJ9
He, Ddah44@pitt.eduDAH44
Lyon, L
Brenner, Aabrenner@pitt.eduABRENNER0000-0002-6401-8643
Centers: Other Centers, Institutes, or Units > Center for Aging and Population Health
Date: 1 January 2015
Date Type: Publication
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Journal or Publication Title: Program
Volume: 49
Number: 4
Page Range: 408 - 423
DOI or Unique Handle: 10.1108/prog-01-2015-0012
Institution: University of Pittsburgh
Schools and Programs: School of Information Sciences > Library and Information Science
University libraries > University Library System
Refereed: Yes
ISSN: 0033-0337
Date Deposited: 05 Feb 2016 15:18
Last Modified: 21 Oct 2017 04:57
URI: http://d-scholarship.pitt.edu/id/eprint/26143

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