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Improving patient satisfaction through pain management with quality initiatives

Huang, Jingyi (2016) Improving patient satisfaction through pain management with quality initiatives. Master Essay, University of Pittsburgh.

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Effective pain management is a compelling and universal necessity in health care today. Untreated pain can greatly impact one’s quality of life and leave undesirable clinical and psychological outcomes. Pain also has significant public health relevance. It effects millions of Americans, impacts vulnerable population groups like children and racial minorities, creates demands on the health care system, and brings severe economic burdens. With the value-based system linking Medicare payment to HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores, it has become even more important for hospitals to consider pain management as a critical component of patient satisfaction. The successful patient-partnered pilot project at UPMC-Passavant demonstrated the effectiveness of a series of quality initiatives. The changes made on patient communication, patient expectation, hospital culture and medication delivery resulted in Unit 3 Main’s HCAHPS Pain Domain scores to increase by 32% since the project began. Therefore, quality initiatives are vital to the success of adequate pain management, because they can improve patients’ attitudes to and perceptions of pain. More research must be devoted into developing multidisciplinary approaches to pain management rather than solely relying on clinical treatments.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Huang, Jingyijih47@pitt.eduJIH47
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairBarron, Geraldgbarron@pitt.eduGBARRONUNSPECIFIED
Committee MemberMartinson, Jeremy Jjmartins@pitt.eduJMARTINSUNSPECIFIED
Date: March 2016
Date Type: Publication
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Publisher: University of Pittsburgh
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MPH - Master of Public Health
Thesis Type: Master Essay
Refereed: Yes
Date Deposited: 07 Sep 2016 18:03
Last Modified: 30 Sep 2023 11:55


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