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Patient satisfaction in nursing homes

Sharma, Nikita (2016) Patient satisfaction in nursing homes. Master Essay, University of Pittsburgh.

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Patient satisfaction is becoming more important throughout the healthcare industry. Many hospitals have made drastic changes in order to increase the overall satisfaction of their patients and family members. In the coming year, nursing homes are going to see patient satisfaction incorporated into their star rating system which can be seen by everyone on - Nursing Home Compare. This incentivizes nursing homes to increase their overall quality and attention given to patients in order to attract individuals and contracts from third parties such as ACOs. Allowing for a standardized survey for patients to complete after their visit will allow for facilities to be benchmarked against each other and therefore increase competition. This paper will help further explain this initiative and what impact it will have on nursing facilities. This topic is relevant to public health because it directly impacts the care and treatments individuals receive, which effects their health status.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Sharma, Nikitanis53@pitt.eduNIS53
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairCastle, Nicholascastlen@pitt.eduCASTLENUNSPECIFIED
Committee MemberNoroski, PaulPJN5@pitt.eduPJN5UNSPECIFIED
Date: 12 April 2016
Date Type: Submission
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Publisher: University of Pittsburgh
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Date Deposited: 07 Sep 2016 17:05
Last Modified: 10 Dec 2020 02:03


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