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The influence of employee engagement on organizational outcomes: a case study at Magee-Womens Hospital of UPMC

Harpst, Evangeline (2016) The influence of employee engagement on organizational outcomes: a case study at Magee-Womens Hospital of UPMC. Master Essay, University of Pittsburgh.

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Abstract

Under the Affordable Care Act, hospitals are now reimbursed based on the patient experience and clinical outcomes. Recognizing the critical role of employees in shaping key elements of the patient experience, many organizations are turning to employee engagement as a way to maximize value-based reimbursement and thrive in a value and consumer driven environment. This paper provides an overview of the organizational benefits of employee engagement, including patient satisfaction, higher quality of care, and better financial results, and focuses on the key drivers of engagement in health care. A case study on employee engagement at Magee-Womens Hospital of UPMC studies the link between engagement and organizational outcomes on two inpatient units. The case study found certain organizational outcomes such as patient satisfaction and perceived quality of care to be correlated with engagement, and also highlighted the role of the direct manager in driving changes in unit level engagement. The public health relevance of this paper is through understanding the benefits and drivers of engagement, organizations can improve patient outcomes and the health of the community, while positioning the organization for a viable future.


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Details

Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
Creators/Authors:
CreatorsEmailPitt UsernameORCID
Harpst, Evangelineeah87@pitt.eduEAH87
Contributors:
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairRohrer, Wesley M.wmrun@pitt.eduUNSPECIFIEDUNSPECIFIED
Committee MemberLeana, Carrieleana@katz.pitt.eduUNSPECIFIEDUNSPECIFIED
Committee MemberGenday, Pattypgenday@mail.magee.eduUNSPECIFIEDUNSPECIFIED
Date: 26 April 2016
Date Type: Publication
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Publisher: University of Pittsburgh
Institution: University of Pittsburgh
Schools and Programs: Graduate School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Date Deposited: 07 Sep 2016 16:55
Last Modified: 05 Sep 2017 20:55
URI: http://d-scholarship.pitt.edu/id/eprint/27845

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