Jeng, Wei and Jiepu, Jiang and He, Daqing
(2016)
Users’ Perceived Difficulties and Corresponding Reformulation Strategies in Google Voice Search.
Journal of Library and Information Studies, 14 (1).
ISSN 1606-7509
(In Press)
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Abstract
In this article, we report users’ perceptions of query input errors and query reformulation strategies in voice search using data collected through a laboratory user study. Our results reveal that: 1) users’ perceived obstacles during a voice search can be related to speech recognition errors and topic complexity; 2) users naturally develop different strategies to deal with various types of words (e.g., acronyms, single-worded queries, non-English words) with high error rates in speech recognition; and 3) users can have various emotional reactions when encounter voice input errors and they develop preferred usage occasions for voice search.
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