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Users’ Perceived Difficulties and Corresponding Reformulation Strategies in Google Voice Search

Jeng, Wei and Jiepu, Jiang and He, Daqing (2016) Users’ Perceived Difficulties and Corresponding Reformulation Strategies in Google Voice Search. Journal of Library and Information Studies, 14 (1). ISSN 1606-7509 (In Press)

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Abstract

In this article, we report users’ perceptions of query input errors and query reformulation strategies in voice search using data collected through a laboratory user study. Our results reveal that: 1) users’ perceived obstacles during a voice search can be related to speech recognition errors and topic complexity; 2) users naturally develop different strategies to deal with various types of words (e.g., acronyms, single-worded queries, non-English words) with high error rates in speech recognition; and 3) users can have various emotional reactions when encounter voice input errors and they develop preferred usage occasions for voice search.


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Details

Item Type: Article
Status: In Press
Creators/Authors:
CreatorsEmailPitt UsernameORCID
Jeng, Weiwej9@pitt.eduWEJ9
Jiepu, Jiang
He, Daqingdah44@pitt.eduDAH44
Date: June 2016
Date Type: Publication
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Journal or Publication Title: Journal of Library and Information Studies
Volume: 14
Number: 1
DOI or Unique Handle: 10.6182/jlis.2016.14(1).001
Institution: University of Pittsburgh
Schools and Programs: School of Information Sciences > Library and Information Science
Refereed: Yes
ISSN: 1606-7509
Article Type: Research Article
Date Deposited: 25 May 2016 14:42
Last Modified: 01 Nov 2017 14:01
URI: http://d-scholarship.pitt.edu/id/eprint/28075

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