Link to the University of Pittsburgh Homepage
Link to the University Library System Homepage Link to the Contact Us Form

Best Versus Helpful Health Information: Teens’ Assessments of the Answers to Eating Disorders Questions in Yahoo! Answers

Bowler, Leanne and Monahan, Jocelyn and Jeng, Wei and Oh, Jung Sun and He, Daqing (2015) Best Versus Helpful Health Information: Teens’ Assessments of the Answers to Eating Disorders Questions in Yahoo! Answers. In: 78th ASIS&T Annual Meeting, Information Science with Impact: Research in and for the Community, 06 November 2015 - 10 November 2015, St. Louis, United States.

[img]
Preview
PDF
Available under License : See the attached license file.

Download (1MB)
[img] Plain Text (licence)
Available under License : See the attached license file.

Download (1kB)

Abstract

This research project investigated teens’ perspectives on the quality and helpfulness of health information about eating disorders found on Yahoo! Answers, a Social Q&A site. A mixed methods approach was applied, using survey methods and semi-structured group interviews to gather data for the project. Eighteen teens completed a web-based questionnaire using sample question/answer sets about eating disorders from Yahoo! Answers. The teen participants were asked to choose one answer as “best” and then rank its credibility, accuracy, reliability, and helpfulness. Open-ended questions allowed teens to explain the rationale for their choice of “best” answer and to discuss why the chosen answer might (or might not) be helpful for teens. Following the questionnaire, six teens participated in a focus group interview using a semi-structured format that asked open-ended “why” questions in order to draw forth comments on criteria for evaluating the quality and and helpfulness of health information in Yahoo! Answers, as well as to reveal aspects of critical thinking. Findings suggest that, 1) teens make a distinction between health information in Social Q&A that is credible versus that which is helpful, 2) they value health information that isn’t from a credible source if it addresses other needs, and, 3) when making judgments about health information on the Web, they apply an array of heuristics related to information quality, opinion, communication style, emotional support and encouragement, guidance, personal experience, and professional expertise.


Share

Citation/Export:
Social Networking:
Share |

Details

Item Type: Conference or Workshop Item (Paper)
Status: Published
Creators/Authors:
CreatorsEmailPitt UsernameORCID
Bowler, Leanne
Monahan, Jocelyn
Jeng, Wei
Oh, Jung Sun
He, Daqingdah44@pitt.eduDAH44
Date: 2015
Date Type: Publication
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Event Title: 78th ASIS&T Annual Meeting, Information Science with Impact: Research in and for the Community
Event Dates: 06 November 2015 - 10 November 2015
Event Type: Conference
Institution: University of Pittsburgh
Schools and Programs: School of Information Sciences > Library and Information Science
Refereed: Yes
Uncontrolled Keywords: Teens, Social, Q&A, Yahoo!, Answers, Credibility, Information, Quality, Eating, Disorders, Health, Information, Behavior.
Official URL: https://www.asist.org/events/annual-meeting-2015/
Related URLs:
Date Deposited: 14 Jun 2016 19:56
Last Modified: 01 Nov 2017 14:01
URI: http://d-scholarship.pitt.edu/id/eprint/28194

Metrics

Monthly Views for the past 3 years

Plum Analytics


Actions (login required)

View Item View Item