Link to the University of Pittsburgh Homepage
Link to the University Library System Homepage Link to the Contact Us Form

Seven stories of performativity and advocacy: a review of the published work of Stephen Town

Corrall, S (2016) Seven stories of performativity and advocacy: a review of the published work of Stephen Town. Performance Measurement and Metrics, 17 (2). 99 - 121. ISSN 1467-8047

PDF (Author's final accepted manuscript)
Accepted Version
Available under License : See the attached license file.

Download (382kB)
[img] Plain Text (licence)
Available under License : See the attached license file.

Download (1kB)


Purpose – Stephen Town has been a thought leader and change agent in the academic library world for more than 20 years, who has produced a very large body of work in the areas of quality management and performance measurement that has been disseminated internationally. Town’s retirement from full-time employment at the University of York provides a timely opportunity to review his contribution to the field. The purpose of this paper is to discuss this issue. Design/methodology/approach – The review outlines Town’s career path and professional interests and then appraises his published output, concentrating on his contributions to thinking and practice in the areas of benchmarking, information literacy, service quality, and measuring the value and impact of academic libraries and information services. The discussion is organized thematically to illustrate the evolution and development of his interests and ideas over the review period and also references-related work by other authors to set his work in context. Findings – The study found many examples of innovative and creative work that had influenced thinking and practice in the library profession, including the development of models, frameworks, and tools with the potential to improve the effectiveness of service benchmarking, information literacy education, library advocacy, relationship management, staff evaluation, and impact measurement. Research limitations/implications – The volume of published work necessitated some selectivity in the material covered, but the review provides sufficiently comprehensive coverage of the areas specified to represent the work effectively. Originality/value – Town has produced a substantial number of publications as a practitioner-researcher that have not previously been reviewed independently as a coherent body of work.


Social Networking:
Share |


Item Type: Article
Status: Published
CreatorsEmailPitt UsernameORCID
Corrall, Sscorrall@pitt.eduSCORRALL
Date: 11 July 2016
Date Type: Publication
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Journal or Publication Title: Performance Measurement and Metrics
Volume: 17
Number: 2
Page Range: 99 - 121
DOI or Unique Handle: 10.1108/pmm-06-2016-0024
Institution: University of Pittsburgh
Schools and Programs: School of Information Sciences > Library and Information Science
Refereed: Yes
ISSN: 1467-8047
Related URLs:
Date Deposited: 20 Jun 2016 15:26
Last Modified: 30 Mar 2021 16:55


Monthly Views for the past 3 years

Plum Analytics

Actions (login required)

View Item View Item