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A case study: transitioning to an institute model

Free, Kristin (2018) A case study: transitioning to an institute model. Master Essay, University of Pittsburgh.

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Organization: Allegheny Health Network (AHN), formerly known as the West Penn Allegheny Health System is an academic medical center headquartered in Pittsburgh, Pennsylvania. The organization is an integrated delivery system with eight hospitals with current plans to build five more hospitals in the region.
Problem: The current service line model that AHN is using has created an environment that is difficult to navigate. The organization has decided to transition to an Institute Model in order to create a more patient centered network that is easier to access. Additionally, the transition wishes to create a culture change to a more systemness way of thinking which is a holistic way of thinking about a system. This essay examines the beginning of the transformation through informal interviews and reporting structure.
Goals: The goals of this paper are: 1) Examine the current state of the literature 2) Gain a deeper understanding of leadership’s goals of the transition and how this transition will be operationalized 3) Provide a summary of lessons learned from this review and potential ways that future organizations can overcome these obstacles.
Outcomes: The outcome of the interviews suggests that in this early stage of development, consensus is still developing and there is an emphasis on the importance of a unified vision for the Institute model. There is a strong sense of determination and commitment to making the system better for the patients, among those that were interviewed.
Lessons Learned: Corporate decisions that affect the entire network need to be communicated early to both the employees and patients. All stakeholders need to be involved in the decision including the patients. The rationale and process that lead to the decision being made should be widely communicated across the organization, so that there is confidence throughout the transition.
Public Health Relevance: The transition to the institute model at AHN will improve the patient experience by making the system easier to navigate. By making the experience easier to navigate a patient will be more likely to access appropriate healthcare services. Additionally, the reorganization will create a more collaborative environment in which clinicians can work together to achieve better patient outcomes.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Free, Kristinkef67@pitt.eduKEF67
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairCastle, Nicholascastlen@pitt.educastlenUNSPECIFIED
Committee MemberPaone, Suzannespaone@pitt.eduspaoneUNSPECIFIED
Committee MemberSharbaugh, Daviddavid.sharbaugh@ahn.orgUNSPECIFIEDUNSPECIFIED
Date: 26 March 2018
Date Type: Completion
Number of Pages: 39
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Date Deposited: 05 Oct 2018 21:04
Last Modified: 05 Oct 2018 21:04


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