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Improving the employee experience with leadership rounding

Rios, Raul (2018) Improving the employee experience with leadership rounding. Master Essay, University of Pittsburgh.

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The Veterans Integrated Service Network 4 (VISN 4) of the Veterans Health Administration (VHA) recently implemented a system-wide leadership rounding and supervisory one-on-one meeting initiative across all nine of its medical centers. The intended goal is to improve the overall employee experience. Leadership rounding is a process that involves hospital leaders taking about an hour to purposefully walk through their organization, touch base with their employees, make a personal connection, find out what is going well, and determine what improvements can be made. Developing relationships and gaining insight into what motivates and engages employees relies heavily on one-on-one interactions; rounding provides these interactions.
The Public Health significance of this concept is that it serves as an important signal of leadership’s commitment to quality assurance and performance improvement. Promoting such a culture throughout an organization creates an engaging and high-performance-oriented work environment for the employee that not only leads to improved patient satisfaction, but also better quality of care outcomes. Leadership rounding has the potential to uncover any issues that may have been invisible and serves as the primary approach to make employees feel appreciated and heard.
In this case study, supervisory staff from the Erie, PA VA Medical Center were surveyed to gain better insight on perceptions of effectiveness of the new rounding and monthly meeting process. The survey yielded a 62% response rate of supervisory staff. Although 89% of supervisors report compliance with the rounding portion of the process, only 48% report compliance with the meeting portion of the process. Also, perceived effectiveness of the new initiative was only 30% and only 25% reporting positive outcomes. The methods, tools used, and results of the study are further discussed in this paper.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Rios, Raulraul.rios@pitt.edurar121
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairFriede, Samuel A.friede@pitt.eduUNSPECIFIEDUNSPECIFIED
Committee MemberLebel, Davidrdlebel@katz.pitt.eduUNSPECIFIEDUNSPECIFIED
Committee MemberButler, Kimberlykimberly.butler4@va.govUNSPECIFIEDUNSPECIFIED
Date: March 2018
Date Type: Submission
Number of Pages: 58
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Date Deposited: 08 Nov 2018 15:56
Last Modified: 08 Nov 2018 15:56


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