Wilkins, Amanda
(2017)
A review of centralized scheduling implementation in pediatric ambulatory care.
Master's Thesis, University of Pittsburgh.
Abstract
Without fundamental care, children do not have the opportunity to reach their greatest potential. This is even more true for those whom require subspecialty care but are unable to obtain it. The absence of accessible and timely healthcare for children is of public health significance. This essay will highlight one of Children’s Hospital of Pittsburgh of UPMC’s efforts to address access to care experienced by patients seeking outpatient services. Specifically, the project of focus, the implementation of a virtual contact center outpost, was aimed at streamlining the patient scheduling experience so that patients are able to secure visits to receive the care that they need. This essay will cover the project implementation and development between January 2017 and December 2017 of the pediatric contact center outpost at Children’s Hospital of Pittsburgh of UPMC.
Share
| Citation/Export: |
|
| Social Networking: |
|
Details
| Item Type: |
Other Thesis, Dissertation, or Long Paper
(Master's Thesis)
|
| Status: |
Unpublished |
| Creators/Authors: |
|
| Contributors: |
| Contribution | Contributors Name | Email | Pitt Username | ORCID  |
|---|
| Committee Chair | Friede, Samuel | friede@pitt.edu | friede | UNSPECIFIED | | Committee Member | Ritchey, A. Kim | UNSPECIFIED | UNSPECIFIED | UNSPECIFIED | | Committee Member | Barcellona, Nick | UNSPECIFIED | UNSPECIFIED | UNSPECIFIED |
|
| Date: |
27 April 2017 |
| Date Type: |
Submission |
| Number of Pages: |
34 |
| Institution: |
University of Pittsburgh |
| Schools and Programs: |
School of Public Health > Health Policy & Management |
| Degree: |
MHA - Master of Health Administration |
| Thesis Type: |
Master's Thesis |
| Refereed: |
Yes |
| Date Deposited: |
08 Nov 2018 16:45 |
| Last Modified: |
08 Nov 2018 16:45 |
| URI: |
http://d-scholarship.pitt.edu/id/eprint/34098 |
Metrics
Monthly Views for the past 3 years
Plum Analytics
Actions (login required)
 |
View Item |
![[feed]](/images/feed-icon-32x32.png){kind=icon}