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A review of centralized scheduling implementation in pediatric ambulatory care

Wilkins, Amanda (2017) A review of centralized scheduling implementation in pediatric ambulatory care. Master's Thesis, University of Pittsburgh.

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Abstract

Without fundamental care, children do not have the opportunity to reach their greatest potential. This is even more true for those whom require subspecialty care but are unable to obtain it. The absence of accessible and timely healthcare for children is of public health significance. This essay will highlight one of Children’s Hospital of Pittsburgh of UPMC’s efforts to address access to care experienced by patients seeking outpatient services. Specifically, the project of focus, the implementation of a virtual contact center outpost, was aimed at streamlining the patient scheduling experience so that patients are able to secure visits to receive the care that they need. This essay will cover the project implementation and development between January 2017 and December 2017 of the pediatric contact center outpost at Children’s Hospital of Pittsburgh of UPMC.


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Details

Item Type: Other Thesis, Dissertation, or Long Paper (Master's Thesis)
Status: Unpublished
Creators/Authors:
CreatorsEmailPitt UsernameORCID
Wilkins, Amandaamanda.wilkins@pitt.eduamw252
Contributors:
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairFriede, Samuelfriede@pitt.edufriedeUNSPECIFIED
Committee MemberRitchey, A. KimUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
Committee MemberBarcellona, NickUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
Date: 27 April 2017
Date Type: Submission
Number of Pages: 34
Institution: University of Pittsburgh
Schools and Programs: Graduate School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master's Thesis
Refereed: Yes
Date Deposited: 08 Nov 2018 16:45
Last Modified: 08 Nov 2018 16:45
URI: http://d-scholarship.pitt.edu/id/eprint/34098

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