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Enhancement of revenue cycle management: case in change management

Bahl, Tanya (2018) Enhancement of revenue cycle management: case in change management. Master Essay, University of Pittsburgh.

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Operations in revenue cycle are reliant upon information technology’s (IT) ability to efficiently optimize Allegheny Health Network (AHN) systems for revenue cycle end users i.e., customers. Revenue cycle operations at AHN lacked an issue management tool and change management process. Leadership had to rely heavily on email to resolve problems and the lack of a formalized issue request system resulted in operational losses. Therefore, developing an issue management system that was well-integrated with IT became a priority. This study is relevant to public health because revenue cycle operations directly impact the operations of the healthcare organization, affecting its ability to deliver care. An efficient revenue cycle bridges the business and the clinical sides of healthcare, and affects a wide range of the front as well as back-end processes of care delivery.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Bahl, Tanyatab155@pitt.edutab155
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairRohrer, Wesleywmrun@pitt.eduwmrunUNSPECIFIED
Committee MemberDeAlmeida, Dilharidrd7@pitt.edudrd7UNSPECIFIED
Committee MemberJones, Donalddjones1717@hotmail.comUNSPECIFIEDUNSPECIFIED
Date: May 2018
Date Type: Submission
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Number of Pages: 47
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Date Deposited: 05 Oct 2018 18:47
Last Modified: 05 Oct 2018 18:47


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