Bahl, Tanya
(2018)
Enhancement of revenue cycle management: case in change management.
Master Essay, University of Pittsburgh.
Abstract
Operations in revenue cycle are reliant upon information technology’s (IT) ability to efficiently optimize Allegheny Health Network (AHN) systems for revenue cycle end users i.e., customers. Revenue cycle operations at AHN lacked an issue management tool and change management process. Leadership had to rely heavily on email to resolve problems and the lack of a formalized issue request system resulted in operational losses. Therefore, developing an issue management system that was well-integrated with IT became a priority. This study is relevant to public health because revenue cycle operations directly impact the operations of the healthcare organization, affecting its ability to deliver care. An efficient revenue cycle bridges the business and the clinical sides of healthcare, and affects a wide range of the front as well as back-end processes of care delivery.
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Details
| Item Type: |
Other Thesis, Dissertation, or Long Paper
(Master Essay)
|
| Status: |
Unpublished |
| Creators/Authors: |
|
| Contributors: |
| Contribution | Contributors Name | Email | Pitt Username | ORCID  |
|---|
| Committee Chair | Rohrer, Wesley | wmrun@pitt.edu | wmrun | UNSPECIFIED | | Committee Member | DeAlmeida, Dilhari | drd7@pitt.edu | drd7 | UNSPECIFIED | | Committee Member | Jones, Donald | djones1717@hotmail.com | UNSPECIFIED | UNSPECIFIED |
|
| Date: |
May 2018 |
| Date Type: |
Submission |
| Access Restriction: |
No restriction; Release the ETD for access worldwide immediately. |
| Number of Pages: |
47 |
| Institution: |
University of Pittsburgh |
| Schools and Programs: |
School of Public Health > Health Policy & Management |
| Degree: |
MHA - Master of Health Administration |
| Thesis Type: |
Master Essay |
| Refereed: |
Yes |
| Date Deposited: |
05 Oct 2018 18:47 |
| Last Modified: |
05 Oct 2018 18:47 |
| URI: |
http://d-scholarship.pitt.edu/id/eprint/34507 |
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