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Chirdon-Jones, Michael (2018) UNDERSTANDING COMMUNITY COLLEGE STUDENTS’ EXPECTATIONS FOR ACADEMIC ADVISING. Doctoral Dissertation, University of Pittsburgh. (Unpublished)

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Studies show a link between students’ expectations for advising and their level of satisfaction with advising depending on whether or not their expectations have been met. Previous studies have found that students whose expectations were in alignment with the advising they received reported high levels of satisfaction with their experiences. Most studies on this topic have surveyed students about their expectations for developmental or prescriptive advising. While this approach has yielded useful information about the link between students' expectations for advising and their level of satisfaction with it, the reliance on the developmental and prescriptive frameworks limits what is known about students' actual expectations for the advising process. In this inquiry, I interviewed 17 community college students to determine what they expect from advising and how their experiences with advising have or have not matched their expectations. The findings suggest that students value advisors who are knowledgeable and provide a personalized advising experience. Students often do not know what to expect when coming to advising for the first time, and some of them are nervous before their first appointment. The findings suggest students are reassured when advisors explain the purpose behind the courses they are taking and help them pick courses that are connected to their long-term goals. Students feel like they are receiving personalized advising when advisors ask them about their goals and interests, are patient, and avoid an overly formal or business-like approach to advising. In conclusion, I made recommendations for practice that were supported by the findings of this inquiry and identified avenues for future research on this topic.


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Item Type: University of Pittsburgh ETD
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Chirdon-Jones, Michaelmac260@pitt.edumac260
ETD Committee:
TitleMemberEmail AddressPitt UsernameORCID
Committee ChairGarcia, Ginaggarcia@pitt.eduggarcia
Committee MemberGunzenhauser, Michaelmgunzen@pitt.edumgunzen
Committee MemberHelena,
Date: 26 June 2018
Date Type: Publication
Defense Date: 9 April 2018
Approval Date: 26 June 2018
Submission Date: 31 May 2018
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Number of Pages: 112
Institution: University of Pittsburgh
Schools and Programs: School of Education > Administrative and Policy Studies
Degree: EdD - Doctor of Education
Thesis Type: Doctoral Dissertation
Refereed: Yes
Uncontrolled Keywords: Community College; Higher Education Administration; Academic Advising
Date Deposited: 26 Jun 2018 18:55
Last Modified: 26 Jun 2018 18:55


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