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What sources to rely on? Laypeople’s source selection in online health information seeking

Chi, Yu and He, Daqing and Han, Shuguang and Jiang, Jie (2018) What sources to rely on? Laypeople’s source selection in online health information seeking. Proceedings of the 2018 Conference on Human Information Interaction&Retrieval. pp. 233-236.

Abstract

In this study, we examined what sources laypeople would select (i.e., visit and adopt) to resolve their health-related information needs, and how different health conditions affect the selection. Twenty- four college students participated in this user study, where they were asked to search for two separate health issues respectively: multiple sclerosis and weight loss. The search logs were collected and analyzed afterwards. We classify the online information sources on both website level and webpage level, and a webpage classification scheme based on genre is proposed. Results suggest that users’ selection of sources depends on different types of health issues in terms of urgency and complexity. Health-specific webpage is a popular source and highly adopted for both tasks, but it is particularly helpful for urgent and complex health conditions. Search engines could facilitate users to navigate among scattered health information and support concerns regarding common health issues.


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Details

Item Type: Article
Status: Published
Creators/Authors:
CreatorsEmailPitt UsernameORCID
Chi, Yuyuc73@pitt.eduyuc73
He, Daqingdah44@pitt.edudah44
Han, Shuguangshh69@pitt.edushh69
Jiang, Jiejij48@pitt.edujij48
Date: March 2018
Journal or Publication Title: Proceedings of the 2018 Conference on Human Information Interaction&Retrieval
Page Range: pp. 233-236
DOI or Unique Handle: 10.1145/3176349.3176881
Refereed: Yes
Article Type: Research Article
Date Deposited: 09 Jul 2018 15:31
Last Modified: 09 Jul 2018 15:31
URI: http://d-scholarship.pitt.edu/id/eprint/34857

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