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Unit reconfiguration to maximize operational efficiency: a process improvement project

Albert, Megan (2019) Unit reconfiguration to maximize operational efficiency: a process improvement project. Master Essay, University of Pittsburgh.

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The goal of all healthcare organizations is to provide high quality care, as efficiently as possible, while always keeping the patient at the center. A minor flaw in hospital processes can lead to consequences such as unsatisfied patients, inefficient patient flow, decreased volume of work completed, and even poor health outcomes. Some hospitals have subpar facility layouts or inefficient flow of patients. The campus and internal layouts of hospitals are complex. Older hospitals are frequently renovated to meet changing regulatory requirements and to support any technological advances or expansion. Patients desire to receive care in a space that is accommodating and well-organized. Yet today, some hospitals including ABC Hospital, are not newly constructed and do not always provide the most optimal facilities.
This process improvement project at ABC Hospital, which was the reconfiguration of a cardiology unit, illustrated the consequences of poor facility layouts, inefficient patient flow and the complexity of hospital construction projects. The redesign of the unit impacted multiple floors and departments within in the 600 bed hospital. The aspects and consequences of this sizable project were countless, having substantial impact on the organization and daily operations. The project, although not fully executed, had public health importance by setting the goal of the reconfiguration to improve the care provided, enhance the experiences of patients and improve health outcomes.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Albert, Meganmea116@pitt.edumea116
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairFriede, Samuelfriede@pitt.eduUNSPECIFIEDUNSPECIFIED
Committee MemberKolman, CarolineCMK158@pitt.eduUNSPECIFIEDUNSPECIFIED
Date: 18 April 2019
Date Type: Completion
Number of Pages: 38
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Date Deposited: 05 Oct 2019 00:29
Last Modified: 05 Oct 2019 00:29


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