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Utilizing quality improvement tools to improve wait times in an outpatient setting

Trumbull, Brandon (2019) Utilizing quality improvement tools to improve wait times in an outpatient setting. Master's Thesis, University of Pittsburgh.

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Patient satisfaction and efficiency have become two primary drivers for quality improvement projects across all sectors of healthcare, hospital and outpatient clinics alike. To improve these metrics, a quality improvement tool was used to identify inefficient workflows and barriers that lead to long wait times for patients in an outpatient clinical setting. Through shadowing, data analysis, and interviews, interventions were developed and implemented to improve scripting and patient flow through the clinic. These interventions helped to improve wait time by 13.3%. The improvement in wait time is promising and offers insight as to how to improve processes in an outpatient setting. This study is relevant to public health due to its direct impact on efficiency and patient experience in an outpatient clinical setting.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master's Thesis)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Trumbull, Brandonbrt56@pitt.edubrt560000-0002-6727-0190
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairDegenholtz, Howardhoward.degenholtz@pitt.eduUNSPECIFIEDUNSPECIFIED
Committee MemberKoleman, Carolinecmk158@pitt.eduUNSPECIFIEDUNSPECIFIED
Committee MemberBroom, Kevinkevinbroom@pitt.eduUNSPECIFIEDUNSPECIFIED
Date: 11 April 2019
Date Type: Submission
Submission Date: 11 April 2019
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Number of Pages: 30
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master's Thesis
Refereed: Yes
Uncontrolled Keywords: PDSA, Quality Improvement, Outpatient, Wait time
Date Deposited: 08 Oct 2019 23:59
Last Modified: 08 Oct 2019 23:59


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