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Patient continuity in primary care (Allegheny Health Network)

Menon, Monica (2019) Patient continuity in primary care (Allegheny Health Network). Master Essay, University of Pittsburgh.

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Motivation: Patient continuity in primary care has a huge impact on public health by reducing the separation of care, and making care unified. Patient safety and quality of care are improved, which leads to the overall improvement of public health as well.
Problem Statement: Allegheny Health Network (AHN) is an advocate of patient continuity with the health care advantages including reduced costs, reduced hospitalization stays, increased satisfaction, and overall improve quality. The AHN primary care service line wanted to see if any of the factors that play a part in patient continuity affected the patients of AHN when deciding which provider to choose.
Approach: Data was analyzed by calculating care of continuity index scores for each provider. Then, data regarding certain factors was extracted from various Tableau dashboards and spreadsheets. Graphs were then made comparing the care of continuity index scores with these factors trying to see if there was a trend that the research stated.
Results: Average age, Highmark Medicare, Medicare, emergency department, and ease of scheduling appointment had a positive relationship with care of continuity. Chronic conditions had a negative relationship with care of continuity. Gateway Medicare, Highmark Insurance, and UPMC Insurance, and overall standard for patient experience had no relationship with care of continuity. As CGCAPHS (Clinician and Group Consumer Assessment of Healthcare Providers and Systems) rank and rank of access decreased, there was increased patient continuity.
Conclusion: AHN should take steps to investigate why chronic conditions had a negative relationship with care of continuity and why payer mix and overall standard had no relationship with care of continuity. This would explain to AHN reasons why these aspects are not following what the research states. Diving into further analysis of these aspects would also allow AHN opportunity to improve upon these aspects.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Menon, Monica
ContributionContributors NameEmailPitt UsernameORCID
Date: 25 April 2019
Date Type: Submission
Number of Pages: 37
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Date Deposited: 08 Oct 2019 21:35
Last Modified: 08 Oct 2019 21:35


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