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Patients and Family Advisory Councils within Healthcare Organizations

Born, Elizabeth (2020) Patients and Family Advisory Councils within Healthcare Organizations. Master's Thesis, University of Pittsburgh.

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Patient and Family Advisory Councils (PFACs), are individuals who have received care at your hospital and who offer insights and input to help hospitals provide care and services that are based on patient- and family-identified needs rather than the assumptions of clinicians or other hospital staff about what patients and families want. (AHRQ, 2020) These Councils provide value for patients and families as their impact directly affects organizations’ decisions on providing care. Patient and Family Advisory councils derive from a need to include patient and family advocates in the decision-making process to provide better quality patient-centered care. They are dependent on participation from the community, advocates, and organizational leadership in order to enact change within the system. Utilizing best practices for implementing, operating, and sustaining a Patient and Family Advisory Council is important to their continual success. Although best practices are dependent on measures specific to each healthcare organization, an achievement of best practices can result in positive outcomes to improve patient and family-centered care. Strategies and resources, such as implementation handbooks and guidelines, are available to organizations to overcome challenges in PFAC implementation. Massachusetts’ state mandate requiring healthcare organizations to maintain active PFACs is a useful comparison to benchmark against successful Councils (Patient and Family Advisory Councils, 2009). Patient and Family Advisory Councils are also an instrumental way for healthcare organizations to provide care to the community based on feedback from their consumers. Patient-centered care contributes to the enhance satisfaction and well-being of community members, families, and patients. The public health impact of PFAC initiatives suggest that the utilization of community perspectives by incorporating it into organizational decision-making and operational processes, leads to implementation of patient-centered treatment plans and personalized healthcare.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master's Thesis)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Born, Elizabethe.born@pitt.eduejn7
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairFriede, Samuelfriede@pitt.eduUNSPECIFIEDUNSPECIFIED
Committee MemberMair, Christinacmair@pitt.eduUNSPECIFIEDUNSPECIFIED
Date: 1 April 2020
Date Type: Submission
Number of Pages: 31
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Services Administration
Degree: MHA - Master of Health Administration
Thesis Type: Master's Thesis
Refereed: Yes
Date Deposited: 27 Aug 2020 20:35
Last Modified: 01 May 2021 05:15


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