Tiguert, Lydia
(2020)
An evaluation of an appointment scheduling system in an ophthalmology clinic.
Master Essay, University of Pittsburgh.
Abstract
Appointment scheduling systems are often not appropriate based on the patient population’s needs and the nature of the medical specialty. Timeliness, access, and efficiency are compromised if a health system’s scheduling model is not well-suited for its environment. These compromises can be detrimental to the health of patients, the workload burden on providers, and the financial viability of health systems. An outpatient ophthalmology clinic was evaluated and proved to have a scheduling model that was causing a number of concerns. Accounting for the nature of the medical specialty, the variation in appointment lengths, and the needs of patients, a hybrid scheduling model with carve-out access accompanied by an electronic health record timing data is more appropriate for the outpatient ophthalmology clinic.
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Details
| Item Type: |
Other Thesis, Dissertation, or Long Paper
(Master Essay)
|
| Status: |
Unpublished |
| Creators/Authors: |
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| Contributors: |
| Contribution | Contributors Name | Email | Pitt Username | ORCID  |
|---|
| Committee Chair | Hershey, Tina | TBH16@pitt.edu | tbh16 | UNSPECIFIED | | Committee Member | Maillart, Lisa | maillart@pitt.edu | maillart | UNSPECIFIED | | Committee Member | Carlson, Jessica | carlsonjl@upmc.edu | UNSPECIFIED | UNSPECIFIED |
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| Date: |
April 2020 |
| Date Type: |
Submission |
| Number of Pages: |
34 |
| Institution: |
University of Pittsburgh |
| Schools and Programs: |
School of Public Health > Health Policy & Management |
| Degree: |
MHA - Master of Health Administration |
| Thesis Type: |
Master Essay |
| Refereed: |
Yes |
| Date Deposited: |
26 Aug 2020 14:23 |
| Last Modified: |
26 Aug 2020 14:23 |
| URI: |
http://d-scholarship.pitt.edu/id/eprint/38453 |
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