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An evaluation of an appointment scheduling system in an ophthalmology clinic

Tiguert, Lydia (2020) An evaluation of an appointment scheduling system in an ophthalmology clinic. Master Essay, University of Pittsburgh.

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Appointment scheduling systems are often not appropriate based on the patient population’s needs and the nature of the medical specialty. Timeliness, access, and efficiency are compromised if a health system’s scheduling model is not well-suited for its environment. These compromises can be detrimental to the health of patients, the workload burden on providers, and the financial viability of health systems. An outpatient ophthalmology clinic was evaluated and proved to have a scheduling model that was causing a number of concerns. Accounting for the nature of the medical specialty, the variation in appointment lengths, and the needs of patients, a hybrid scheduling model with carve-out access accompanied by an electronic health record timing data is more appropriate for the outpatient ophthalmology clinic.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Tiguert, LydiaLNT14@pitt.edulnt14
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairHershey, TinaTBH16@pitt.edutbh16UNSPECIFIED
Committee MemberMaillart, Lisamaillart@pitt.edumaillartUNSPECIFIED
Committee MemberCarlson, Jessicacarlsonjl@upmc.eduUNSPECIFIEDUNSPECIFIED
Date: April 2020
Date Type: Submission
Number of Pages: 34
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Date Deposited: 26 Aug 2020 14:23
Last Modified: 26 Aug 2020 14:23


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