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The Role of Diversity Training on Healthcare Professionals’ Understanding of Diversity at UPMC Magee-Womens Hospital

Moore, Brittany J (2020) The Role of Diversity Training on Healthcare Professionals’ Understanding of Diversity at UPMC Magee-Womens Hospital. Doctoral Dissertation, University of Pittsburgh. (Unpublished)

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This qualitative inquiry was designed and conducted to evaluate the understanding and knowledge of diversity for ten healthcare professionals and leaders at University of Pittsburgh Medical Center (UPMC) Magee-Womens Hospital. This understanding was achieved by exploring how healthcare professionals conceptualize diversity, including race and gender differences, and about their participation in diversity trainings, resources, policies, and initiatives. Research has projected a demographic shift for minoritized individuals by 2050, including an increase in Women of Color. For healthcare professionals, the increase in the number of Women of Color as patients and the lack of a demographic shift of healthcare providers signal the importance of diversity training. It is becoming increasingly critical that healthcare professionals understand the health disparities and intersectionality of race and gender that Women of Color experience. The outcome of care is dependent on this level of understanding and, if not addressed, these biases can ultimately affect quality of care. The inquiry conceptualized diversity through Madeline Leininger’s Cultural Care Diversity theory and Kimberlé Crenshaw’s coined term of “intersectionality.” This framework stressed the ethical responsibility healthcare professionals have to remain competent in understanding the multiple identities experienced by Women of Color and how this can impact their overall care. A description of the experiences of healthcare professionals provided insight and understanding on the need for a multi-dimensional approach to diversity training and resources at UPMC Magee-Womens Hospital. Data from the participants in this inquiry was collected through face-to-face semi-structured interviews, resulting in four key findings. The data concluded how healthcare professionals conceptualize diversity, including how past experiences shape one’s understanding of diversity. In addition, healthcare professionals were able to identify the race and gender disparities affecting the quality of care Women of Color receive, while also noting that no specific interventions are in place to address their specific needs. Lastly, healthcare professionals are charging Magee-Womens Hospital to hire diverse staff and mandating diversity training to allow for critical understanding of the disparities experienced by Women of Color. The inquiry concludes that healthcare professionals need effective, specific interventions and practices that mitigate disparities in healthcare, including an increase in the hiring of diverse staff, mandated in-person diversity training, specialized curriculum focused on critical social justice, and the reevaluation of UPMC’s Center for Engagement and Inclusion diversity initiatives.


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Item Type: University of Pittsburgh ETD
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Moore, Brittany Jbjm138@pitt.edubjm138
ETD Committee:
TitleMemberEmail AddressPitt UsernameORCID
Committee ChairGarcia, Gina Aggarcia@pitt.eduggarcia
Committee MemberMichael, Gunzenhausermgunzen@pitt.edumgunzen
Committee MemberTrisha,
Date: 2 September 2020
Date Type: Publication
Defense Date: 15 June 2020
Approval Date: 2 September 2020
Submission Date: 30 July 2020
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Number of Pages: 108
Institution: University of Pittsburgh
Schools and Programs: School of Education > Administrative and Policy Studies
Degree: EdD - Doctor of Education
Thesis Type: Doctoral Dissertation
Refereed: Yes
Uncontrolled Keywords: diversity training, healthcare, social justice, women of color, UPMC
Date Deposited: 02 Sep 2020 15:23
Last Modified: 19 Jul 2024 19:45


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