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“Without Us the Hospitals Wouldn’t Stay Open”: Essential Contributions of Service Workers

Ballentine, Kess and Goodkind, Sara and Waton, Adela and Wexler, Sandra and Woo, Jihee and Kim, Soobin and Shook, Jeffrey and Engel, Rafael and Petracchi, Helen (2020) “Without Us the Hospitals Wouldn’t Stay Open”: Essential Contributions of Service Workers. Project Report. UNSPECIFIED.

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Income inequality in the U.S. is on the rise. Attention to the struggles of low-wage workers has increased over the last decade. Spurred by the Fight for $15 and other organizing efforts, this attention has produced increases in the minimum wage in numerous places as well as pressure on large employers to raise wages. Much research on raising wages has focused on macroeconomic effects. However, it is also important to examine effects on workers’ lives. Data collected to document the effects of increasing wages also reveals the meaning and importance of their work. In illustrating workers’ challenges, as well as their pride in and dedication to their work, this brief enhances understandings of the essential contributions workers make to effective hospitals and healthy communities.


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Item Type: Monograph (Project Report)
Status: Published
CreatorsEmailPitt UsernameORCID
Ballentine, Kessklb199@pitt.eduklb1990000-0003-1456-7174
Goodkind, Sarasara.goodkind@pitt.edusag510000-0003-2936-0686
Waton, Adela
Wexler, Sandra
Woo, Jiheejiw93@pitt.edujiw93
Kim, Soobinsok55@pitt.edusok55
Shook, Jeffreyjes98@pitt.edujes98
Engel, Rafaelrengel@pitt.edurengel0000-0002-6309-3334
Petracchi, Helenhpssw@pitt.eduhpssw
Monograph Type: Project Report
Date: March 2020
Institution: University of Pittsburgh
Schools and Programs: School of Social Work > Social Work
Refereed: No
Official URL:
Funders: Heinz Endowments
Projects: Pittsburgh Wage Study
Date Deposited: 15 Oct 2020 20:14
Last Modified: 15 Oct 2020 20:14


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