Ross, Staci and Gulya, Abigail and Salem, Brenda
(2020)
On the Same Page: Fostering a Culture of Collaborative Communication in Technical Services.
In: Western Pennsylvania/West Virginia ACRL Chapter Summer 2020 Webinar Series, Online.
Abstract
The presentation will address the development of a new communication system in the Technical Services department at the University of Pittsburgh and how it enabled more opportunities for outward-facing communication with colleagues in Public Services and Administration. With simultaneous staff changes, loss in institutional knowledge, an ILS migration, and major renovation of Hillman Library, the need to update the traditionally closed-off departmental communication system became even more apparent. A working group formed to develop a communication structure that encouraged - and required - openness and collaboration among staff in the department and the greater library community. The group created documentation for procedures and a routine for getting updates from all staff. With time and focus there was improvement in the sharing of information both within and outside the department, which served as a reminder that procedures are in place to serve people, therefore the people should be the priority
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