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The COVID-19 Pandemic and its Effect on the Healthcare System: UPMC’s Response to a Shortage of Healthcare Workers

Huckestein, Alyssa (2022) The COVID-19 Pandemic and its Effect on the Healthcare System: UPMC’s Response to a Shortage of Healthcare Workers. Master Essay, University of Pittsburgh.

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The COVID-19 pandemic has affected more than just the patients healthcare organizations serve; healthcare workers have also been exposed to the difficulties a global pandemic brings into their workplace setting. Staffing shortages have become the “new normal” in healthcare organizations disrupting operations and negatively impacting the quality and safety of patient care. Healthcare organizations have quickly adjusted to the shift of workforce challenges and focused their efforts on identifying how the COVID-19 pandemic is affecting their staff and what they can do in improving the recruitment and retention of healthcare workers. University of Pittsburgh Medical Center (UPMC), a $23 billion world-renowned health care system and insurer based in Pittsburgh, Pennsylvania has deployed a variety of recruitment, retention, and alternative staffing strategies in order to alleviate staffing burdens and return to safe staffing levels. This document explores the staff challenges with both clinical and support service staff that have burdened healthcare organizations throughout the COVID-19 pandemic and how a large integrated health system, UPMC, is overcoming these critical staffing shortages.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Huckestein, Alyssaamh357@pitt.eduamh357
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairJin, Bonniebjin@pitt.edubjinUNSPECIFIED
Committee MemberLebel, Davidrdlebel@katz.pitt.edurdlebelUNSPECIFIED
Committee MemberHecker, Julieheckjm@upmc.eduUNSPECIFIEDUNSPECIFIED
Date: 16 May 2022
Date Type: Completion
Submission Date: 14 April 2022
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Number of Pages: 34
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Uncontrolled Keywords: COVID-19, staffing shortages, retention, recruitment
Date Deposited: 16 May 2022 17:59
Last Modified: 16 May 2022 17:59


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