A Leadership Challenge: A Case Study of Trust Among a Union Leadership Team During a PandemicRichard, Tony Bennae (2022) A Leadership Challenge: A Case Study of Trust Among a Union Leadership Team During a Pandemic. Doctoral Dissertation, University of Pittsburgh. (Unpublished)
AbstractTrust is one of the key components necessary for having a highly effective and successful organization and is a cornerstone of relationships. While many leaders know this, few dedicate the time to create opportunities to build and maintain high levels of trust among its leadership. This Ten members of this leadership team were interviewed, observed, and the data was analyzed through narratives, content analysis, and field observations. Participants gave their experiences of five trust components (honesty, understanding, loyalty, keeping agreements, and Study findings indicated that of the five trust components, keeping agreements had the greatest impact on trust. Accountability, even though it wasn’t one of the original five trust components, emerged as having a large impact on trust. COVID-19 did not have a significant impact on trust among this team as they were able to perform when dealing with crises. Addressing organizational and managerial trust is a key factor in the success of accomplishing an Share
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