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A Leadership Challenge: A Case Study of Trust Among a Union Leadership Team During a Pandemic

Richard, Tony Bennae (2022) A Leadership Challenge: A Case Study of Trust Among a Union Leadership Team During a Pandemic. Doctoral Dissertation, University of Pittsburgh. (Unpublished)

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Trust is one of the key components necessary for having a highly effective and successful organization and is a cornerstone of relationships. While many leaders know this, few dedicate the time to create opportunities to build and maintain high levels of trust among its leadership. This
study illuminated trust dynamics of a labor union’s leadership team.

Ten members of this leadership team were interviewed, observed, and the data was analyzed through narratives, content analysis, and field observations. Participants gave their experiences of five trust components (honesty, understanding, loyalty, keeping agreements, and
openness) in facilitating or impeding trust among the local’s leadership team (Broom, 2002). Moreover, the impact of COVID-19 on the leadership team’s trust dynamics was also examined.

Study findings indicated that of the five trust components, keeping agreements had the greatest impact on trust. Accountability, even though it wasn’t one of the original five trust components, emerged as having a large impact on trust. COVID-19 did not have a significant impact on trust among this team as they were able to perform when dealing with crises.

Addressing organizational and managerial trust is a key factor in the success of accomplishing an
organization’s mission and results in organizational viability, an increase in productivity, and
successful outcomes.


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Item Type: University of Pittsburgh ETD
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Richard, Tony
ETD Committee:
TitleMemberEmail AddressPitt UsernameORCID
Committee ChairPerry, Jill
Committee MemberTrahan, Keith
Committee MemberBroom, Michael
Date: 13 May 2022
Date Type: Publication
Defense Date: 31 March 2022
Approval Date: 13 May 2022
Submission Date: 19 April 2022
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Number of Pages: 77
Institution: University of Pittsburgh
Schools and Programs: School of Education > Administrative and Policy Studies
Degree: EdD - Doctor of Education
Thesis Type: Doctoral Dissertation
Refereed: Yes
Uncontrolled Keywords: trust, components of trust, trust during a pandemic
Date Deposited: 13 May 2022 16:25
Last Modified: 13 May 2022 16:25


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