Gold, Nathan
(2022)
Improving Ambulatory Patient Experience at UPMC Children’s Hospital of Pittsburgh: More Than “Just the Right Thing”.
Master Essay, University of Pittsburgh.
Abstract
Since the turn of the century, interest has been growing in understanding and improving the patient experience primarily in inpatient settings. With over a decade of results as a knowledge base, the industry is ready to increase it focus in ambulatory settings. Using UPMC Children’s Hospital of Pittsburgh (CHP) as a case study, this essay illustrates how patient experience can be improved in this setting. CHP’s efforts to improve patient experience have show a correlation with improved inpatient patient experience scores and reduced inpatient readmissions.
Improving ambulatory patient experience is of public health importance, because it leads to increased quality and access for patients. Further, it connects the needs of the public to healthcare providers in a way that is not always seen due to the unique aspects of the industry. This has positive outcomes such as improving patient adherence to medical advice and reduced medical malpractice risks. Further, by understanding how to improve patient experience, organizations can strategically utilize patient experience data to improve.
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Details
| Item Type: |
Other Thesis, Dissertation, or Long Paper
(Master Essay)
|
| Status: |
Unpublished |
| Creators/Authors: |
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| Contributors: |
| Contribution | Contributors Name | Email | Pitt Username | ORCID  |
|---|
| Committee Chair | Broom, Kevin | kevinbroom@pitt.edu | kevinbroom | UNSPECIFIED | | Committee Member | Srinivasan, Dhinu | dhinus@pitt.edu | dhinus | UNSPECIFIED | | Committee Member | Peters, Michelle | michelle.peters@chp.edu | UNSPECIFIED | UNSPECIFIED |
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| Date: |
16 May 2022 |
| Date Type: |
Completion |
| Number of Pages: |
33 |
| Institution: |
University of Pittsburgh |
| Schools and Programs: |
School of Public Health > Health Policy & Management |
| Degree: |
MHA - Master of Health Administration |
| Thesis Type: |
Master Essay |
| Refereed: |
Yes |
| Date Deposited: |
16 May 2022 13:34 |
| Last Modified: |
16 May 2022 13:34 |
| URI: |
http://d-scholarship.pitt.edu/id/eprint/42664 |
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