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The Impact of Telemedicine on the Future of the Patient Experience

Gooden, Rhajni (2022) The Impact of Telemedicine on the Future of the Patient Experience. Master Essay, University of Pittsburgh.

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The COVID-19 pandemic was a catalyst that spurred the rapid adoption of telemedicine. Although the technology has been available for generations it is only since the pandemic, has the use of telemedicine become mainstream. The demand for telemedicine was primarily driven by government-imposed mobility restrictions, but even as those restrictions begin to lax there remains a clear patient driven demand for telemedicine services. Patients, providers, and even payers have had the opportunity to experience telemedicine on a grand scale and have come to appreciate the convenience and potential high-quality care that telemedicine offers. In the post-COVID telemedicine reality, providers will need to consider the experience that they are providing their patients in this virtual format. The patient experience is a critical component of measuring the quality of a patient’s care. Examining the factors influencing the evolution of telemedicine services and how best to cater to patients’ perception of their care is of great public health significance, as it impacts both a provider’s clinical and financial outcomes.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Gooden, Rhajnirag130@pitt.edurag130
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairEvans, Mikemje2020@pitt.edumje2020UNSPECIFIED
Committee MemberFisher, Danieldfisher@pitt.edudfisherUNSPECIFIED
Committee MemberRoberts, Markmroberts@pitt.edumrobertsUNSPECIFIED
Date: 12 May 2022
Date Type: Completion
Number of Pages: 34
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Date Deposited: 12 May 2022 17:47
Last Modified: 12 May 2022 17:47


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