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Culture Change as a Strategy: Presbyterian SeniorCare Network’s LEANforward Initiative

DeGenova, Emily (2022) Culture Change as a Strategy: Presbyterian SeniorCare Network’s LEANforward Initiative. Master Essay, University of Pittsburgh.

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The landscape of the healthcare workforce is changing. The elderly population in America is growing. For the first time in U.S. history, adults over the age of 65 will make up 20% of the population by 2030.1 This has two main effects. First, as the age of the U.S. population continues to rise, the need for long-term care services is expected to increase. Second, a decreased working-age population, is a major contributing factor toward healthcare worker shortages today. Which bears the question – how does the healthcare industry do more with less?
The lean business model adds value to the customer through standardizing, simplifying, and eliminating waste along entire systems. Continuous improvement efforts work to define processes requiring less human effort, space, capital, and time to make products or services at lower costs. Presbyterian SeniorCare Network, a long-term care continuum in Western Pennsylvania, understood this call for change in the long-term care industry. This essay evaluates Presbyterian SeniorCare Network’s lean culture change strategy to combat demographic, demand, and workforce challenges.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
DeGenova, Emilyefd12@pitt.eduefd120000-0002-6337-6123
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairRaniowski, Martinmpraniowski@gmail.commpr36UNSPECIFIED
Committee MemberFisher, Danieldfisher@pitt.edudfisherUNSPECIFIED
Committee MemberMalosh, Lisalmalosh@srcare.orgUNSPECIFIEDUNSPECIFIED
Date: 16 May 2022
Date Type: Completion
Submission Date: 28 April 2022
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Number of Pages: 31
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Uncontrolled Keywords: Lean, Lean Management, Toyota Production Systems, TPS, Long-term care, LTC, Long-term Care Management, Culture Change, Culture Change Management, Quality Improvement, Quality Management, Process Improvement, Ageing Population, Healthcare Workers Shortages, Healthcare Staffing Shortages, Nursing Shortages, Call Bell Response Times, Person-centered Care, Resident-centered Care, Nursing Home Management, Nursing Home
Date Deposited: 16 May 2022 17:42
Last Modified: 16 May 2022 17:42


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