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Organization Development for an Engaged Campus: Assessing Narratives and Architecture to Direct Future Change

Ducar, Jamilah, C (2022) Organization Development for an Engaged Campus: Assessing Narratives and Architecture to Direct Future Change. Doctoral Dissertation, University of Pittsburgh. (Unpublished)

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At the intersection of the fields of engagement and organization development lie the strategies, structures, and processes of community-engaged praxis. This qualitative inquiry focused on the experiences of community engagement professionals at an urban, state-related research university. This study provided an understanding of the activities that contribute to the institutionalization of engagement through the lens of the architectural approach. The architectural approach addresses the key aspects of organization development, including the institutional conditions, design, and infrastructure that interconnect and integrate with narratives across different levels of the university as a system. The purpose of this study was to evaluate the institution’s engaged architecture through semistructured interviews, surveys, and artifact analysis. The qualitative practices aligned with the premises and practices of dialogic organization development. Findings include narratives that emphasize the importance of relationships, the values of the engagement profession, conflict management as a key tool, and the challenges found in disconnects from the strategies or architecture that clarify and support institutional community engagement architecture. These narratives intersect with critical context and institutional praxis that suggests a future organizational change model that institutionalizes community engagement through open-ended inquiry and artifacts that advance key aspects of the practitioner experience.


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Item Type: University of Pittsburgh ETD
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Ducar, Jamilah, Cjcd77@pitt.edujcd77
ETD Committee:
TitleMemberEmail AddressPitt UsernameORCID
Committee ChairDelale-O'Connor,
Committee MemberGunzenhauser,
Committee MemberSpears,
Committee MemberMorales,
Date: 31 August 2022
Date Type: Publication
Defense Date: 1 July 2022
Approval Date: 31 August 2022
Submission Date: 4 August 2022
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Number of Pages: 105
Institution: University of Pittsburgh
Schools and Programs: School of Education > Administrative and Policy Studies
Degree: EdD - Doctor of Education
Thesis Type: Doctoral Dissertation
Refereed: Yes
Uncontrolled Keywords: CEP, higher education, community engagement, civic engagement, engagement narratives, engaged campus, conditions, design, infrastructure, efficacy, connectedness, knowledge, beliefs, staff
Date Deposited: 31 Aug 2022 18:24
Last Modified: 31 Aug 2022 18:24


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