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UPMC’s Department of Medicine Outpatient Experience Survey: Understanding Racial and Ethnic Differences in the Patient Experience

Minnie, Scarlett Emma (2022) UPMC’s Department of Medicine Outpatient Experience Survey: Understanding Racial and Ethnic Differences in the Patient Experience. Master Essay, University of Pittsburgh.

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It is an understatement to say that the social construct of race has played a critical role in the history of the United States. These paradigms permeate structures and systems that exist today, and healthcare delivery is no exception. The last decade has seen renewed attention to health equity in the United States. In 2021, it became a key pillar in the Biden Administration’s Executive Order 13985: Advancing Racial Equity and Support for Underserved Communities Through the Federal Government. Although a comprehensive solution is required to combat multi-faceted systemic inequity, this essay will focus on the healthcare experience of BIPOC (Black, Indigenous, and People of Color) individuals, specifically relationships and experiences that can influence prioritization of preventative health, trusting relationships with health care professionals, and long-term health outcomes. Relationship-building and communication between providers and their patients are critical elements that can have an impact on health outcomes and care utilization. This essay will investigate relevant literature and studies around the subject of communication, relationships, and race in the health care delivery environment, as well as the importance of these interactions in connection to the utilization of services and resulting health outcomes. Using the literature review as a basis, the essay’s hypothesis postulates that a patient’s racial or ethnic identity is a statistically significant predictor of their experience at a Department of Medicine outpatient clinic. This is tested using Pittsburgh area UPMC patient survey responses, and a model is developed using logistic regression to determine survey independent variables’ statistical veracity as predictors of the patient experience.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Minnie, Scarlett Emmasem225@pitt.eduSEM2250000-0003-2070-8092
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairRoberts, Markmroberts@pitt.edumrobertsUNSPECIFIED
Committee MemberJonassaint, Naudianlj12@pitt.edunlj12UNSPECIFIED
Committee MemberDuncan, LauraLCD2107@pitt.eduLCD2107UNSPECIFIED
Date: 30 August 2022
Date Type: Completion
Number of Pages: 55
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Date Deposited: 30 Aug 2022 12:48
Last Modified: 30 Aug 2022 12:48


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