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Assessing Quality Improvement Efforts in the Disability Service Field

Di, Matthew (2022) Assessing Quality Improvement Efforts in the Disability Service Field. Master Essay, University of Pittsburgh.

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This essay presents a qualitative analysis and case study of one Quality Improvement (QI) effort within the domain of disability and with a specific focus on disability services. The first major section is a review of the currently available literature on disability which also moves into a discussion on healthcare quality improvement through the lens of disability. Then, the focus shifts to a case study report of a quality improvement project executed within a disability service organization.
The case study focuses on Community Living and Support Services (CLASS), a disability service organization serving the Pittsburgh and Southwestern Pennsylvania areas. CLASS suffered from the hiring crisis resulting from the COVID-19 pandemic, just like other businesses and organizations. As a part of its ongoing QI efforts, CLASS management surveyed its staff from various programs including its Residential Services program. Survey results indicated that the Residential Services program faced the greatest amounts of turnover within the past two and a half years. Analysis of survey results found that while satisfaction with current staff is high, many respondents desire better communication, changes to training and onboarding, and increased pay.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Di, Matthewmad339@pitt.edumad339
ContributionContributors NameEmailPitt UsernameORCID
Thesis advisorRohrer, Wesleywmrun@pitt.eduwmrunUNSPECIFIED
Committee MemberDeslouches, Berthonytdesl19@pitt.edutdesl19UNSPECIFIED
Committee MemberPhelps, Christophercphelps@classcommunity.orgUNSPECIFIEDUNSPECIFIED
Date: 29 August 2022
Date Type: Completion
Submission Date: 10 August 2022
Access Restriction: 1 year -- Restrict access to University of Pittsburgh for a period of 1 year.
Number of Pages: 51
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MPH - Master of Public Health
Thesis Type: Master Essay
Refereed: Yes
Uncontrolled Keywords: Disability, Disability Services, Disability Service Providers, Care Quality, Quality Improvement, Employee Satisfaction, Survey Design
Date Deposited: 30 Aug 2022 16:37
Last Modified: 30 Aug 2023 05:15


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