Fudrow, John
(2022)
Whose Queue is it Anyway? Integrating accessibility in your templates, educating support staff, and showing where the rules can bend.
In: 12th Annual Conference of the United States Electronic Thesis and Dissertation Association (USETDA), UNC.
Abstract
In this presentation, I will discuss our approaches to training staff approvers on best practices for electronic thesis and dissertation review. Via a comprehensive informational site, support services, and evolving training tools, our efforts reduced the turnaround time and efficiency of our approval process. These methods also made on-boarding new staff much less daunting and allowed for continuing discussions around expanding what formatting variations are acceptable and how we might envision combining accessibility checks with formatting advice. I will also share tips and advice on how to gauge the expertise of support staff that will be working with the ETD files and how you can structure training via workshops, tutorials, and one-to-one instructional support. Throughout I will recount our challenges and successes in identifying who was responsible for each aspect of the review process and how we made the most efficient use of our unique skills and experience.
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