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Improving Patient Access to Cardiology Services: Three Approaches

Trate, Drew (2023) Improving Patient Access to Cardiology Services: Three Approaches. Master Essay, University of Pittsburgh.

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Improving patient access is an essential function of any healthcare provider organization that seeks to promote the timely use of health services to achieve an optimal outcome for patients. Patient access has taken on a greater public health relevance throughout the COVID-19 pandemic as patients delayed seeking care, elective surgical procedures were suspended, and a national healthcare labor shortage ravaged provider organizations’ abilities to sustain operations. From May to November of 2023, during my Administrative Residency with the executive leadership team at the University of Pittsburgh Medical Center (UPMC) Heart and Vascular Institute (HVI), I had the opportunity to play an active role in the health system’s push to promote patient access. As a Resident, I contributed to three projects which supported the UPMC Health Services Division’s patient access initiative. These three projects sought to address geographic access barriers for UPMC HVI patients in southwestern Pennsylvania, analyze call center operations to improve patient scheduling, and develop a strategic talent pipeline for cardiac imaging through the optimization of clinical rotation placements.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Trate, Drewdrewtrate@pitt.edudit23
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairEvans, Mikemevans@revenuecyclesolutions.comUNSPECIFIEDUNSPECIFIED
Committee MemberMathier, Michaelmathierm@upmc.eduUNSPECIFIEDUNSPECIFIED
Committee MemberMcGinnis, Annemcginnisa@upmc.eduUNSPECIFIEDUNSPECIFIED
Date: 11 May 2023
Date Type: Completion
Number of Pages: 43
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Date Deposited: 11 May 2023 18:28
Last Modified: 11 May 2023 18:28


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