Corrall, Sheila
(2023)
Seven Strategies to Turn Academic Libraries into Social Organisations.
THE Campus.
ISSN 0049-3929
Abstract
Academic libraries are relationship-based institutions, currently morphing into social organisations that are connected to networks and groups on and off campus as “collective collectors” and “connected connectors”. Collaboration has become the go-to work mode for onsite and online activities, but the ongoing shift from a service operation to a partnership entity demands holistic change to align organisational culture and capability with library and institutional strategy, structure and systems. Libraries must switch from a transactional to a relational model of librarianship to secure their future on campus as trusted business partners. Research on the social future of academic libraries points to seven strategies that will facilitate the organisational transformation required: revisiting the guiding principles of the library and explaining its professional commitment to values-based practice; putting partnership front and centre of the library vision, mission and other strategy statements; evaluating the service style of the library and assessing its progress towards democratic professionalism; assigning roles and responsibilities for developing and managing library relationships; organising key resources such as space, content and people with collaborative working in mind; redesigning systems, processes and workflows to support the desired social future; and acknowledging relationship building as a threshold competence for the whole library workforce.
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