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Expanding Patient Access through Broadening of Medical Services, Process Improvement, and Standardization of Appointment Scheduling

Norwood, Alexis (2023) Expanding Patient Access through Broadening of Medical Services, Process Improvement, and Standardization of Appointment Scheduling. Master Essay, University of Pittsburgh.

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The U.S. healthcare system can be a painstaking place to navigate for patients, and is seemingly made more complicated and convoluted at every corner. In recent years especially, there has been a push for greater access to care with greater transparency as far as price, timeline, etc. During my residency at UPMC, it became clear to me that the majority of complications that severely impact patient care often stem from disorder and lack of adherence (or complete lack thereof) of policies and procedures at some point in the steps attributed to patient care, most often at scheduling. Through the following projects, process improvement initiatives were implemented after problems in the patient care cycle were identified, and the subsequent positive (or negative) effect on patient care and patient experience was measured, as well as an in-depth problem analysis detailing the reasonings behind the severity of the issue. The following projects and analysis are significant to public health due to their contributions in expanding patient access, given patients opportunities for care that they require today, while also ensuring that patients who require care in the future will have access as well.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Norwood, Alexisamn125@pitt.eduamn125
ContributionContributors NameEmailPitt UsernameORCID
Thesis advisorBroom, Kevinkevinbroom@pitt.edukevinbroomUNSPECIFIED
Committee ChairDrake, Colemancdrake@pitt.educdrakeUNSPECIFIED
Committee MemberFisher, Danieldfisher@pitt.edudfisherUNSPECIFIED
Committee MemberBhosale, Swatibhosales@upmc.eduUNSPECIFIEDUNSPECIFIED
Date: 11 May 2023
Date Type: Completion
Submission Date: 24 April 2023
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Number of Pages: 43
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Uncontrolled Keywords: n/a
Date Deposited: 11 May 2023 18:08
Last Modified: 11 May 2023 18:08


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