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Improving Clinic Throughput in a Pediatric Outpatient Setting

Mia-Ann, Spadafora, (2023) Improving Clinic Throughput in a Pediatric Outpatient Setting. Master Essay, University of Pittsburgh.

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Purpose: The purpose of this essay is to look at different projects that impact and improve the overall throughput of clinics within a pediatric outpatient setting. The goal of these projects was to improve patient satisfaction, decrease wait times, decrease length of stay, and increase communication within the clinic.
Approach: Implemented three different projects within an urban pediatric hospital and studied the results from start to finish. The three projects included clean-up of access points, communication during wait times, and calling late patients. I was the project manager for all projects and gathered/observed the data associated with each before and after implementation. There were various other stakeholders that helped carry out the implementation of each project.
Results: There was an increase in patient satisfaction scores, an increase in communication during wait times, a decrease in length of stay, and an increase in calls to the call center. We also believe there was an increase in employee satisfaction due to the increase in communication and throughput within the clinic, but there is currently no data to support this assumption.
Conclusion: The three projects talked about in this paper had an impact on clinic throughput in more ways than one and lead to the development and implementation of other projects. This helped get more patients into the door at the hospital and helped provide an overall better patient experience.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Mia-Ann, Spadafora,mis265@pitt.edumis265
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairBroom, Kevinkevinbroom@pitt.edukevinbroomUNSPECIFIED
Committee MemberFisher, Danieldfisher@pitt.edudfisherUNSPECIFIED
Committee MemberCapan, Michellemichelle.capanarnold@chp.eduUNSPECIFIEDUNSPECIFIED
Date: 11 May 2023
Date Type: Completion
Submission Date: 24 April 2023
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Number of Pages: 41
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Uncontrolled Keywords: Pediatrics, throughput, outpatient, patient flow, wait times, patient satisfaction, communication
Date Deposited: 11 May 2023 18:25
Last Modified: 11 May 2023 18:25


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