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Improving the Patient Experience Through Operations at UPMC Shadyside

Scaief, Destiny (2023) Improving the Patient Experience Through Operations at UPMC Shadyside. Master Essay, University of Pittsburgh.

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This essay follows the progress of three projects completed at UPMC Shadyside by Destiny Rain Scaief as an Administrative Resident working in Hospital Operations. Through the consolidation of two job descriptions, the greeting process for the Presbyterian Shadyside campus was optimized and employee salaries were increased. Through managing the Evusheld clinic, a treatment to increase immunity among at-risk people in the Shadyside community was distributed effectively through the duration of the FDA emergency use approval. Finally, this report discusses the creation of a unique, multidisciplinary clinic which provides holistic lymphedema treatment to those suffering with the diagnosis.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
Scaief, Destinydrs170@pitt.edudrs170
ContributionContributors NameEmailPitt UsernameORCID
Committee ChairRoberts, Markmroberts@pitt.edumrobertsUNSPECIFIED
Committee MemberFisher, Danieldfisher@pitt.edudfisherUNSPECIFIED
Date: 11 May 2023
Date Type: Completion
Submission Date: 24 April 2023
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Number of Pages: 44
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Uncontrolled Keywords: N/A
Date Deposited: 11 May 2023 18:18
Last Modified: 11 May 2023 18:18


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