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Patient Experience: Optimization of the Discharge Phase

lakshmikanth, Harshitha (2023) Patient Experience: Optimization of the Discharge Phase. Master Essay, University of Pittsburgh.

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This essay was written and conducted to dissect the discharge phase and discover ways to optimize the existing process, specifically at Maui Health. The focus of this essay will be on the current challenges during the discharge phase that affect the patients experience and ways I was able to optimize the discharge process. This essay will discuss the negative impacts of a poor patient experience on both the patient and the health system as a whole. Furthermore, I will go in depth on how I was able to leverage my skills and competencies to implement solutions to solve Maui Health’s ongoing issues such as the hospital visit folder, inpatient communication and post discharge call system.


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Item Type: Other Thesis, Dissertation, or Long Paper (Master Essay)
Status: Unpublished
CreatorsEmailPitt UsernameORCID
lakshmikanth, HarshithaHal148@pitt.eduhal148
ContributionContributors NameEmailPitt UsernameORCID
Thesis advisorHughes, Meredithmlh203@pitt.edumlh203UNSPECIFIED
Committee MemberEbersole, Wadewade.g.ebersole@kp.orgUNSPECIFIEDUNSPECIFIED
Committee MemberYarabinec, Ashleyaby12@pitt.eduaby12UNSPECIFIED
Date: 11 May 2023
Date Type: Completion
Submission Date: 24 April 2023
Access Restriction: No restriction; Release the ETD for access worldwide immediately.
Number of Pages: 35
Institution: University of Pittsburgh
Schools and Programs: School of Public Health > Health Policy & Management
Degree: MHA - Master of Health Administration
Thesis Type: Master Essay
Refereed: Yes
Uncontrolled Keywords: patient experience
Date Deposited: 11 May 2023 17:58
Last Modified: 11 May 2023 17:58


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